Send in your handset

To send your handset in for service, just fill out the fields below and follow the prompts



Once received

  • You will receive a confirmation e-mail that we have received your handset and you will also receive your allocated job number in this email
  • Your phone will be assessed by one of our technicians. Any job from $0 - $88.00 will be completed automatically (unless quoted prior)
  • For any job over this amount, you will be called and quoted prior to the commencement of any work. You can accept or decline the quote, without cost (less postage and handling)
  • You will also receive live email updates with the status of your repair.

Repair ID

If you have a Repair ID please enter (If not just proceed)

Email Status Updates

Email *

First Name *

Last Name *

Contact Number (1)

Contact Number (2)

Service Provider

Phone/Tablet Model

Please state problem wth phone/tablet

Tick Accessories Included


If 'Other' accessory specified above, what is the accessory?

I have removed my SIM and Memory card  *


I accept that any job under $88 (inc. GST) will be automatically repaired unless quotes beforehand  *


Data Loss

I accept that data may be lost during repair and will back up my data if necessary  *


Terms and Conditions

You acknowledge that you have read & understood the terms & conditions of Fone Doc, and all your information is complete & correct.  *


Today's date  *

Return Address





Approval up to $



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